Privacy Policy

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Privacy Policy 

Effective Date: 01/01/2025
Last Updated: 03/26/2025

Dulce Vida Home Care ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. 

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively, the "Services"). 

1. Information We Collect 

We collect personal information that you voluntarily provide to us, as well as information automatically collected through your interaction with our website and services. 

A. Information You Provide 

• Personal Identifiers: Full name, date of birth, home address, email address, phone number (including mobile number), and emergency contacts. 
• Health Information: Any health-related or care-related data you provide voluntarily, including mobility needs, medical conditions, and caregiver preferences. 
• Payment Information: When applicable, limited billing or insurance details for service transactions. 
• Communication Data: Information you provide through contact forms, feedback, consultation requests, and customer service interactions. 

B. Information Automatically Collected 

• Device and Usage Data: IP address, browser type, access times, pages visited, and referring URLs. 
• Cookies and Tracking Technologies: We use cookies to enhance user experience, improve performance, and analyze website traffic. You can manage cookie settings through your browser. 

2. How We Use Your Information 

We use your personal information for the following purposes: 

• To provide homecare-related services tailored to your needs 
• To respond to inquiries and deliver customer support 
• To schedule and confirm appointments 
• To send appointment reminders and service updates 
• To process billing or insurance claims (if applicable) 
• To send administrative and operational communications 
• To comply with legal and regulatory obligations 
• To enhance our services and user experience 
• To send marketing or promotional content if you have opted in 

3. SMS Messaging Terms & Conditions 

By opting into SMS communications via our website or other mediums, you agree to receive text messages from Dulce Vida Home Care. These may include: 

• Appointment confirmations and reminders 
• Service updates or rescheduling notices 
• Account-related notifications 
• Customer service follow-up messages 
• Optional promotional or marketing content (if opted in) 

Messaging Terms: 

• Message frequency may vary depending on your interaction with our services. 
• Message and data rates may apply based on your mobile carrier and plan. 
• To opt out at any time, reply with STOP to any message. You will no longer receive SMS communications unless you re-enroll. 
• For assistance, reply with HELP or visit our website at dulcevidahomecare.com

SMS Privacy: 

SMS consent is not shared with third parties or affiliates for marketing purposes. Your mobile number is used solely for Dulce Vida Home Care’s operational purposes and managed under strict confidentiality standards. 

4. Sharing and Disclosure of Information 

We do not sell or rent your personal information. We may share your information under the following circumstances: 

A. With Service Providers 

Trusted third-party vendors may access your data to help us provide services (e.g., IT support, appointment scheduling software, CRM systems). All vendors are bound by confidentiality and data protection agreements. 

B. Legal Obligations and Safety 

We may disclose personal information when required by law, legal process, or to protect the rights, safety, and property of Dulce Vida Home Care, our clients, or others. 

C. Business Transfers 

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction under confidentiality agreements. 

D. With Your Consent 

We may share your information for other purposes only with your explicit, informed consent. 

5. Data Retention 

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws. Once retention is no longer necessary, we securely delete or anonymize your information. 

6. Data Security 

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These safeguards include technical, administrative, and physical protections. While we strive to use commercially acceptable means to protect your data, no method is 100% secure. 

7. Your Privacy Rights 

Depending on your location, you may have the right to: 

• Access the personal data we hold about you 
• Request corrections to inaccurate or incomplete data 
• Request deletion of your information 
• Restrict or object to our processing of your data 
• Withdraw consent at any time where applicable 
• File a complaint with a regulatory authority 

To exercise any of these rights, please contact us using the information provided below. 

8. Children’s Privacy 

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it promptly. 

9. Third-Party Links 

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of these third parties. We encourage users to review the privacy policies of those sites before providing personal information. 

10. Updates to This Privacy Policy 

We may update this Privacy Policy from time to time. Changes will be reflected by the “Last Updated” date at the top of this document. Continued use of our services after such updates indicates your acknowledgment and acceptance of the revised policy. 

11. Contact Us 

If you have questions about this Privacy Policy or our data practices, please contact us at: 

Dulce Vida Home Care
carlos@dulcevidahomecare.com
703-621-0156
www.dulcevidahomecare.com